Refund

Refund Policy

For Owala customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to owalaa.shop.

Our approach at Owala to condition of returns
Customers using owalaa.shop can rely on the following Owala guidance about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

eligibility at Owala
For purchases made through owalaa.shop, Owala applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Owala: support
For purchases made through owalaa.shop, Owala applies the following guidance on support. For return or exchange assistance, contact Support@Owalaa.shop or 7073216178.

Owala: exceptions
This exceptions section covers orders and visits through owalaa.shop for Owala. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at Owala to order problems
Owala publishes this order problems guidance for customers using owalaa.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What Owala customers should know about refund timing
For Owala customers at owalaa.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How Owala handles starting a request
This starting a request section covers orders and visits through owalaa.shop for Owala. When requesting a return or exchange, contact us at Support@Owalaa.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalaa.shop
Phone: 7073216178
Physical address: 325 Magnolia St, Cranston, Rhode Island, 02910, United States